601 Van Ness Ave #2047
San Francisco, CA 94102
“You” and “Your” means any visitors to or users of the Site or other online services we provide.
To provide you with water and/or wastewater utility and related services, we receive, collect, store, use, and process information, including Personal Information, that you give or make available to us based on our business relationship with you, or by using or accessing the Site or other online services. This information includes, but isn’t limited to:
Your access or use of the Site: We collect information about visits to or use of the Site, such as the number of visitors that click on certain links or use certain services. We use standard industry software to create summary statistics of the collected data, which may then be used to highlight what visitors or users of the Site may find interesting, to improve the design and usability of the Site to identify system performance issues, or for other internal purposes.
Log data: We receive information that’s recorded when you visit or use the Site, including your Internet Protocol (“IP”) Address, which is a number automatically assigned to your computer or mobile device every time you browse the Internet. We might use the IP Address to help diagnose technical problems or to administer the Site. We may also use the IP Address to provide localized content to you on the Site related to your geographic location. Please note, however, that the IP Address is not associated with your Personal Information and we don’t use it to identify you when logging IP Address data.
Additional information that might be automatically recorded and collected when you visit or use the Site or other online services includes the type of Internet browser and operating system you’re using; the name of your Internet service provider and domains used by them; device identifiers (such as an Apple IDFA or an Android Advertising ID); device and browser settings; the websites visited before or after you visit the Site; the type of handheld or mobile device you used; location information; and the content and advertisements you might have accessed, seen, forwarded, or clicked.
If you do not want your information to be collected through cookies, you can change the preferences in your Internet browser.
We receive, collect, store, use, and process information you provide or make available to us for the following general purposes:
We don’t and won’t sell your Personal Information without your explicit consent. To provide you with services or to complete transactions you request, we might share your Personal Information with Third Parties and Service Providers who act on our behalf, including:
We don’t share or release Personal Information to any other person or entity without your prior consent, including electronically, except as necessary for us to:
Implied Consent: By providing us with your email address(es), you authorize us to contact you by email as a primary form of contact method when available, unless you select an alternative preference.
By providing us your email address(es), (i) you acknowledge and represent that you’re the authorized user of the email address(es); (ii) you give us express permission to send emails to the email address(es) until you revoke that permission; and (iii) you’re asking to receive such email messages even if the email address(es) you provide appear(s) on a federal or state Do Not Contact list and you agree that such email messages won’t be in violation of such list(s).
Opt-Out: You can opt-out of receiving some emails from us by (i) changing your communication preferences in the relevant CWA program account or website. Changing your communication preferences will disable the email message(s) for that particular program only. We reserve the right to (i) send you certain required and/or transactional emails and (ii) respond by email to your emails or other electronic communications means regardless of whether you opted out of receiving other emails from us.
No Warranties: We make no representations or warranties about email alerts, notifications, or other communications. We disclaim all warranties, including any implied representations or warranties of merchantability or fitness for a particular purpose.
We may use social media sites (e.g., Facebook and Twitter) to communicate with you about our programs and services. You can choose to follow us on these social media sites to receive information about our programs and services. These sites also may allow us to provide targeted information to you using the information they maintain about you, even if you don’t specifically follow us on their site. We may target information to you using information we have collected from you such as cookies, pixels, zip codes, email addresses, and interests. You may be able to disable some or all of this targeted information by adjusting your privacy settings on the respective social media sites.
The Site and other online services we provide don’t respond to “Do Not Track” signals, requests, or other similar mechanisms.
We retain Personal Information and other information you provide or otherwise make available to us, actively or passively, based on legal requirements or recommendations, including those from applicable regulators, or as long as is reasonably necessary to provide you with water and/or wastewater utility and related services.
We maintain appropriate physical, technical and administrative safeguards to protect the security and confidentiality of your Personal Information, but no data transmission over the Internet or a wireless network can be guaranteed to be 100% secure. As such, we can’t guarantee the security of any information you send us electronically and you agree that you do so at your own risk. We can’t and don’t assume responsibility for the use or disclosure of your information resulting from unauthorized or illegal access to our systems or those of our vendors, agents, contractors, affiliates, or partners.
The California Consumer Privacy Act (“CCPA”) gives California residents additional privacy rights, subject to certain exceptions and limitations. If you are a California resident, you have the right to make the following requests:
To request access to your Personal Information or delete your Personal Information, please contact us through any of the following:
Consistent with the CCPA, we don’t discriminate against California consumers who exercise their CCPA rights. To protect you and your Personal Information, we will take reasonable steps to verify your identity when you make a CCPA request using the information we have associated with your account, including service and billing addresses, email addresses, and phone numbers. You can also authorize someone you trust to submit a request on your behalf, as long as you give that person written permission to make the request for you and that person is able to adequately verify their identity to us. We can also respond to requests from authorized agents who submit a power of attorney under the California Probate Code that you provide to them.
|Categories of Personal Information Shared Within the Last 12 Months||Sources of Collection||Business or CommercialPurposes||Category of Third Parties With Whom Personal Information Shared, If Shared, Within the Last 12 Months.|
|Identifiers: This can include: real name, alias, postal address, unique personal identifier, online identifier, partial social security numbers, date of birth, driver’s license number, passport number, Internet Protocol address, email address, account name, or other similar identifiers.||On the Site, calls and interactions with staff, applications and enrollment forms||Used for general business purposes for providing customer service, including creating, maintaining, customizing and securing your account with us.||Service Providers|
|Personal Records: This can include physical description of characteristics, signature, telephone number, education, employment, employment history, insurance policy number, bank account number, credit card number, debit card number, or any other financial information medical information, or health insurance information.||On the Site, calls and other interactions with customer care and field services staff, applications and enrollment forms||Used for general business purposes for providing customer service, including creating, maintaining, customizing and securing your account with us and processing payments.||Service Providers|
|Personal Characteristics or Traits: This can include gender, marital status, religion, veteran status, familial status, race, disability, gender identity, and creed.||Calls and other interactions with our customer care and field services staff||Used for general business purposes for providing customer service, including creating, maintaining, customizing and securing your account with us and processing payments.||Service Providers|
|Internet Usage Information: This can include browsing history, search history, and information regarding your interaction with a website, application, or advertisement.||On the Site||May be used for internet browsing analytics.||Service Providers|
We welcome your questions or comments regarding this Statement of Terms. If you believe that we have not adhered to this Statement, please contact us at:
601 Van Ness Ave #2047
San Francisco, CA 94102